How to give feedback correctly

 

How to give feedback correctly


 



Feedback allows us to provide information to a person about their performance on a task, reinforcing the strengths of their performance while pointing out those areas that we feel should be improved.

It is very important to differentiate between an opinion and feedback. Opinions are centred on the thoughts and feelings of the person making the judgement, without taking into account the usefulness of the person receiving it, whereas feedback is directed at the other person and its aim is to provide the necessary tools so that they can modify those elements that prevent them from achieving success in the development of their tasks.

In general, it is difficult for any professional to hear that they have made a mistake or that they need to improve in some area of their professional development. For this reason, it is very important that before providing feedback we make sure that the other person is in a position to receive it and is willing to face the task with a positive attitude.

 


Tips to increase the effectiveness of feedback:


  • Find the right place and time. Look for a quiet and private place where the person can concentrate on processing the information they are about to receive, free from distracting stressors and "spectators".
  • Mention the positive aspects first. If we reinforce what is already done well, we increase the probability of maintaining the acquired skills while the person works on strengthening his or her weaknesses.
  • Provide examples of concrete situations. Avoid vague expressions such as "sometimes you don't express yourself clearly" or "you have done an excellent job" and stick to listing actions where you can describe the positive and negative aspects of their performance.
  • Use an assertive style. Try to express yourself positively, replacing negative assessments with opportunities for improvement.
  • Check that the message has been understood. A good way to end the feedback process is to ask the other person to try and summarise the different aspects they have been commenting on.
  • End the feedback positively, remembering the strengths of the other person. This will reinforce the other person's culture of giving and receiving feedback, preventing them from associating it with an adverse situation.

 

 

Comentarios

Publicar un comentario

Entradas populares de este blog

Creativity and Mindfulness

Imagen
  Creativity and Mindfulness   Creativity is essential for innovation and problem-solving. Creativity is what helps to develop new products and services and to improve processes. There is evidence to support a relationship between mindfulness and creativity.   When people have better control of their emotions, they experience less stress and are more creative.  Mindfulness can aid creative thinking by providing greater focus, increased generation of ideas and improved responsiveness to new concepts.   I share 3 basic tips that can help you achieve greater focus and better receptivity to begin to take control of your emotions and give way to creativity: 1. No to multitasking If there is one thing common to all work environments it is multitasking: we all end up doing fifty things at once as if we were an octopus. Now a phone call, now the mail, eating a sandwich and now deciding how I will title my next newsletter "Death by Stress". Starting to eliminate mult
Leer más

Self-reflection on my way on the Radar Programme

Imagen
  Self-reflection on my way on the Radar Programme          I have used the Gibbs' Reflective Cycle technique to do some self-reflection and analysis of my time on the Radar Program this year.   v Description A year ago, in October 2019, I was sent an email informing me that the one-year Radar Programme would be launched, consisting of a talent search, learning, skills development, monthly webinars of experts on the topic of the month, activities, awards, and much more, for Fujitsu employees across Europe. To be nominated, you had to have at least 3 of the 6 ingredients in their Secret Sauce: - Customer Empathy - Thrives in Constant Change and Responsibility - Self-Awareness - Open & Global Mind Set - Unbounded Curiosity - Technically Gifted   At that time I thought I had 5 of the 6 ingredients, the only one that in my view did not meet was "Technically gifted", and that, although my level of English is not very high, it would help me to p
Leer más

How to use feedback constructively

Imagen
  How to use feedback constructively How often does your boss give team members feedback on their performance, only to find out later that nothing has changed? Does he take it for granted that he has given the indications clearly and directly? However, does it sometimes seem that the message is simply not received well or at all? The Feedback Matrix is a tool that encourages you to examine both the positive and negative aspects of feedback. It challenges you to connect the feedback with what you already know about yourself and with what you did not know and should explore more fully.   Responses to feedback Have you ever observed how people around you respond or react to the feedback they receive? Usually, these responses are: - They accept the negative part of the feedback but try to excuse themselves or blame others for the problem. - They focus on the positive part and use it to reinforce what they already knew to be true. This reaction can sometimes be because they sh
Leer más